Extracting the Hardware Info File (suffix .ipkg) from an ALEXA

  • Make sure an SD card is in the ALEXA, it is turned on and runs Software Update Packet (SUP) 5.0 or later.
  • Push the MENU button and go to SYSTEM > FIRMWARE > LICENSED FEATURES.
  • Push the soft button HW INFO, and in the following screen the soft button SAVE. The file will now be saved to the SD card (Example file name: "sn2802-AlexaHardware.ipkg‎")
  • Place the SD card in a computer or SD card reader connected to a computer. Copy the hardware info file to the computer so it can be accessed when ordering licenses.